Privacy Policy

Last Updated: 8th Jan 2025

Welcome to CareNuance! Your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By using our platform, you agree to the practices outlined in this policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect personal and technical data to enhance your experience and comply with healthcare regulations.

1.1 Personal Information

When you use our services, you may provide:

  • Contact Details: Name, email, phone number.
  • Account Information: Username, password (encrypted).
  • Health Information (Protected under HIPAA): Medical history, symptoms, prescriptions, and consultation details.

1.2 Automatically Collected Information

  • Device & Technical Data: IP address, browser type, OS, and access times.
  • Usage Data: Pages visited, interactions with features, and time spent on site.
  • Cookies & Tracking: Used for authentication, security, and analytics.

2. How We Use Your Information

We use your information for:

  • Secure telemedicine consultations.
  • Connecting you with licensed healthcare providers.
  • Scheduling appointments and sending reminders.
  • Improving website performance and user experience.
  • Ensuring regulatory compliance (HIPAA, GDPR, CCPA).

3. HIPAA Compliance & Protection of Health Information

As a telemedicine provider, CareNuance complies with the Health Insurance Portability and Accountability Act (HIPAA) to ensure your health data remains secure.

3.1 How We Protect Your Health Data

  • Data encryption during storage and transmission.
  • Restricted access for authorized personnel only.
  • Strict compliance with HIPAA Security & Privacy Rules.

3.2 Your Rights Under HIPAA

As a patient, you have the right to:

  • Access your medical records at any time.
  • Request corrections to inaccurate health information.
  • Restrict data sharing for marketing or research purposes.
  • Receive notifications in case of a data breach affecting your PHI.

If you have questions regarding your HIPAA rights, contact us at [email protected] .

4. Data Sharing and Disclosure

We never sell your personal data.

4.1 Authorized Data Sharing

We may share information with:

  • Healthcare Providers: To facilitate medical consultations.
  • Payment Processors: To handle transactions securely.
  • Regulatory Authorities: If required for legal compliance.

All third parties must comply with HIPAA and confidentiality agreements before accessing data.

4.2 Legal Compliance & Safety

We may disclose information if:

  • Required by law enforcement or government agencies.
  • Necessary to prevent fraud, security threats, or data breaches.

5. Data Security & Storage

We implement industry-standard security measures, including:

  • AES-256 Encryption: For sensitive data
  • Firewalls & Detection: Prevent unauthorized access
  • Security Audits: Regular compliance checks

    • If you suspect a security breach, report it immediately to [email protected] .

    6. Your Rights & Choices

    6.1 General Rights

    • Request access to your personal data.
    • Ask for corrections or deletion of your information.
    • Withdraw consent for marketing communications.

    6.2 GDPR (For EU Users)

    • Right to data portability and processing restrictions.
    • Right to object to data processing for marketing.

    6.3 CCPA (For California Residents)

    • Right to know what personal data we collect and why.
    • Right to opt out of data sharing (we do not sell data).

    To exercise your rights, contact us at [email protected] .

    7. Cookies & Tracking Technologies

    We use cookies to:

    • Improve Functionality: Site functionality and user experience
    • Analyze Traffic: Optimize website performance
    • Personalize Content: Personalized content and advertising

    You can manage cookie preferences in your browser settings.

    8. Third-Party Links

    Our website may contain links to third-party services (e.g., payment gateways, healthcare providers). We are not responsible for their privacy practices. Please review their policies separately.

    9. Changes to This Privacy Policy

    We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date.

    10. Contact Us

    If you have questions about this Privacy Policy, HIPAA compliance, or data security, contact us:

    Email:

    [email protected]

    Website:

    https://carenuance.com